Return & Refund Policy

At Camino Real Antiques, we are committed to offering quality antiques, vintage pieces, collectibles, and other unique items. Because many of our products may be one-of-a-kind, vintage, or pre-owned, we encourage customers to carefully review product descriptions and images before placing an order. If something is not right with your purchase, we are here to make the return process clear and straightforward.

Key Return Information

Return Window: 30 days from the date of delivery
Restocking Fee: None ($0.00)
Return Method: By mail
Return Shipping (Defective, Damaged, or Incorrect Items): Free — we provide a prepaid return label
Return Shipping (Change of Mind): Customer is responsible
Refund Processing Time: Within 10 business days after approval

How to Start a Return

To begin a return, please contact us at support@caminorealantiques.shop with the following information:

• Your full name and order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item and packaging if the item arrived damaged, defective, or incorrect

Important: Returns sent without prior approval will not be accepted. Once your return request is approved, we will provide the return address and return instructions.

Return Eligibility

To qualify for a return, the item must:

• Be returned in the same condition in which it was received
• Include the original packaging and any included accessories or components
• Be securely packaged to prevent damage during return shipping
• Be returned within 30 days of delivery

Because antiques, vintage items, and collectibles may naturally show signs of age, wear, patina, or other characteristics consistent with their history, these features are not considered defects when they are disclosed in the product description or shown in the product images.

Return Shipping Policy

Defective, Damaged, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please contact us promptly. Once the issue is verified, we will cover the return shipping cost and provide a prepaid return label.

Customer-Initiated Returns:
If you return an item because you changed your mind or no longer want the item, you will be responsible for the return shipping costs.

Damages & Issues

Please inspect your order as soon as it arrives.

Shipping Damage:
If your package or item arrives damaged, contact us as soon as possible with your order details and clear photos of the item and packaging so we can review the issue and assist you.

Incorrect Items:
If you receive an item different from what you ordered, please contact us within the 30-day return window so we can resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

Approved Returns:
Approved refunds will be issued to the original payment method used for the purchase.

Processing Time:
Please allow up to 10 business days for an approved refund to be processed. Your bank or card provider may require additional time for the refund to appear in your account.

Exchanges

If you would like a different item, please return the original item first. Once the return is approved, you may place a new order for the item you want. Because many antiques and vintage items may be unique or one-of-a-kind, availability cannot be guaranteed.

Contact Us

If you have any questions about this policy, feel free to reach out:

Email: support@caminorealantiques.shop
Phone: +1 505-867-7448
Hours: Monday – Friday, 8:00 AM – 5:00 PM

Address: 1101 Camino Del Pueblo, Bernalillo, NM 87004